Leadership Begins With Understanding People

Managing Partner James Gordon recently reflected on a conversation he had with John Hess a few weeks ago, noting one insight that stood out to him: Hess’s commitment to understanding the cultures of the countries where his company operates—not as a routine obligation, but as a disciplined approach to leadership.

James highlighted how deeply Hess studies the people, histories, and values that shape each market. In Hess’s view, culture is not an outside element; it is a component of the operating model itself. James has often noted that this level of intentionality is rare and represents a way of thinking that leaders across global markets can learn from.

He also expressed appreciation to Goldman Sachs for creating spaces where conversations of this depth can take place. These moments continue to influence how he thinks about building an organization that respects people, delivers value, and grows with purpose.

For James, the Summit served as a reminder that global expansion is not driven by strategy alone—its foundation is a genuine understanding of people.